Our Return & Exchange Policy
At B-Fly Activewear, we understand that it can be a challenge to buy apparel online and we want you to be completely satisfied with your purchase. In the case you are not, we are happy to offer exchanges and store credit. Please follow our guidelines below:
Please NOTE: Items returned for exchange or processed for a store credit, must be in NEW, unworn, unsoiled and sellable condition with all tags in place and protective shields intact where appropriate, and in their respective shipping bags. Apparel which is NOT in new condition, and has been soiled, mishandled, abused, wadded up, laundered, worn or with missing tags will be returned to the purchaser at their expense. NO CREDIT will be issued and he/she forfeits all claims.
For ALL Returns/Exchanges/Store Credit
- You must contact us within 5 business days of receipt of order based on tracking to accommodate a return, exchange or store credit. Please contact us at: firstname.lastname@example.org to receive your Return or Exchange Authorization Number. A Return/Exchange Form is included in your order for your convenience. In the case your order was shipped direct from manufacturer, we will email the form to you.
- Please return to: B Fly Activewear, 4093 Naranjo Drive, Santa Barbara, California 93110, 805.845.7459. We do suggest obtaining tracking/delivery confirmation for your returns/exchanges. Return shipping is paid by customer, however, all Exchanges, Store Credit redemptions are shipped to you compliimetary. Without tracking, unfortunately, we cannot guarantee that any refund or exchange will be issued in the case of lost or undelivered packages.
- We must receive the completed Authorization Form with your return/exchange items within 15 days of receipt of complete order based on tracking. Longer periods are granted for purchases being returned from outside the U.S. All returned/exchanged merchandise must be accompanied by the Authorization Form and number, which we will provide you, to be accepted.
For Exchanges or Store Credit
Please contact us within 5 business days of receiving your order, based on tracking. Return your merchandise with Authorization Form within 15 business days of receiptof complete order based on tracking, and complete including all pertinent information. Once received, an Exchange Confirmation Email will be issued. In the case an item is on backorder or out of stock, you will be contacted immediately. All exchanges are shipped to you complimentary using Ground shipping, if you wish expedited shipping, please be specific and include date needed and authorize additional shipping charges. To redeem store credit, simply reply to Confirmation Email with all pertinent information necessary to process your request. Store credit does not expire and may be redeemed at your convenience.
For Returns or Store Credit
We offer Store Credit for Returns ONLY, and there is no experation date. Please contact us within 5 business days of receipt of complete order, based on tracking. Return merchandise with completed Authorization Form within 15 business days from receipt of complete order based on tracking. We provide longer periods for international orders. Store Credit will be kept on file and can be redeemed anythime. Shipping is complimentary for all store credit redeemed items and will be shipped USPS First Class. Additional shipping options are available per customer request and customers will be charged accordingly. Store credit may not be applied to shipping charges. International store credit redemption orders are subject to shipping charges.
**Please note that we recommend you return items with delivery confirmation or tracking for your protection, we are not responsible for lost or misdirected packages.
We pride ourselves on offering products of the highest quality but if for some reason you have received defective merchandise, please contact us immediately and we will replace any defective merchandise returned to our office within 30 days of the shipment date. No additional shipping and handling charges will be incurred.
B-Fly Activewear reserves the right to refuse service, Credit, and Exchanges to anyone who, in our opinion makes excessive or arbitrary orders, returns and exchanges.
Sale items are final.
Store Credit Redemption
To redeem your store credit, please reply to the Confirmation Email issued upoon our receipt of authorized item(s), include all pertinent information necessary to process your request. Please note that all sales/promotions/promo codes are excluded in redeeming items for store credit. Store credit expires one year from the original order date.
We offer expedited shipping methods, but do not guarantee that all items are available for all services, although we do our best. We will gladly refund/credit difference for shipping options in the case an expedited shipping method is chosen and we are unable to provide. An email will be sent, in the case, we are unable to accommodate your request.
Once an order is placed you may not cancel an order. Presale orders may not be cancelled. Orders placed using Afterpay as payment may not be cancelled after 24 hours of placing. Occcasionally, if your order has not already shipped, you may be able to stop shipping by contacting our Customer Service Department M-F, 9 to 5pm PST at 1-805-845-7459 or email: email@example.com